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Assurance Van Line Services in New York, New York - No show

3 days in a row, no shows. Then tried to keep my $610 deposit after I rented a truck and moved myself. Beware!
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
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Website
#1292208
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I used this company in August of 2016 and it still bugs me to this day that I was duped so badly. I was promised a pick up date and they did pick up on time; however, they are brokers so I had to pay more at the pick up because I was told if the items had to be weighed...
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#1248598
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They are apparently a broker even though I asked upfront whether that was the case. I was told no. I was shocked when a different company picked up my stuff in Ohio and a third company delivered them. Everything I packed arrived ok even though the boxes were trashed....
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Assurance Van Line Services - DO NOT USE THIS COMPANY

If you don’t live on New York or Florida don’t use them. They are a BROKER. They give you an estimate because they have no idea what will be charged because they never see your furniture. They contract to the actually mover and the actually mover is the one who has to deal with the customer and break the news that it will cost more. Bad experience. Hire local movers NEVER deal with anyone out of state. Lesson learned. ️
#1176648
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I was not told that this company brokers out the move to other companies. They were late on both ends, overcharged ,made false promises. I would never recommend ! The brokered company never answered the phone in sales, customer service or Dispatch. I had no idea when...
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1.0
#1164798
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Thankfully, all my belongings arrived in good condition, but the process I had to go through was one of the biggest, most stretched-out life stresses and headaches that I can remember dealing with. Because of that, I cannot recommend using Assurance Van Lines under any...
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1.7
#1121528
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Assurance Van Line Services - Rip Offs

They kept my daughter's deposit. She called today & booked them ( moving in 2 weeks for a job) . She was told she could cancel if she did it same day. She called back 1 hour later & they said it was Non- Refundable!! Spoke to Eli! I called & they said had because they were picking her things up next week. Told her 7 days! They told me 7 Business Day!! Sneaky & deceptive. Wish she would have read all the horrible reviews beforehand. They have a F rating with BBB. " Do NOT Use " this company!!
#1116421
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I called Insurance Van Line for a move from Colorado to Nevada. I explained to Robert Davis that's my son has a key to my storage shed. Because I am leaving tomorrow for Nevada and he could not book me in right away. So, I gave him a deposit through my bank, 400.00...
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#1102779
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Assurance Van Line Services - Bait and switch moving company

Assurance vanlines moving company...dishonest and poor quality services. Promised delivery in five to eight days. It's two weeks today and just told, because I finally called, it would be another five days! PLUS, final cost is MORE than twice than original quote. Terrible experience‼️. Avoid this Assurance Vanlines absolutely‼️ James Gigliotti
#1097321
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Contact Assurance Van Line Services

Mailing Address:
115 E 57th Street
New York, New York 10022
United States
Phone:
(800) 951-0502
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Assurance Van Line Services Products and Services

If a Billy Deleo or Kyle Oldrich talk to you from Assurance Van Lines they are trying to scam you. Hang up the phone. I worked with both of them and they are not honest men. I was asked by the moving company to come up an extra $1200 on the day of my move. This is how...
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#1096522
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